One of the key benefits of having Unified Service Desk host web applications rather than just displaying them in an iframe within the web client is its inherent ability to perform bidirectional communication with the web application without modifying its source code. This is particularly important when you don't have control over the development of the application either because it is built by a 3rd party or another department. Even if you do have control, you'd have to figure out how to code your...(read more)![]()
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