Final Update: Monday, 15 August 2016 19:45 UTC
A small subset of customer would have experienced intermittent timeouts while accessing Visual Studio Team Services accounts hosted in South Central US region. We identified one of front end service is failing to connect to the database with timeout. We took necessary steps to restore problematic instance and mitigated the issue.
- Root Cause: Root cause is in progress.
- Chance of Reoccurrence: Medium(root cause is unknown).
- Incident Timeline: 1 hour 55 minutes – 15 August 2016 17:15 UTC through 15 August 2016 ~19:10 UTC
We understand that customers rely on VS Team Services as a critical service and apologize for any impact this incident caused.
Sincerely,
Sudheer K