Final Update: Friday, 11 November 2016 22:25 UTC
This is a retroactive notification about an issue with the Billing Service feature in Application Insights. A few of our customers would have observed issues with changing their billing plans for a brief period of 20 minutes starting at 11/11 22:00:00 UTC. We’ve confirmed that all systems are back to normal with no customer impact as of 11/11, 22:20 UTC. Our logs show the incident started on 11/11, 22:00 UTC and that during the 20 minutes that it took to resolve the issue, our customers wold have experienced issues with modifying their Billing plans for Application Insights.
This is a retroactive notification about an issue with the Billing Service feature in Application Insights. A few of our customers would have observed issues with changing their billing plans for a brief period of 20 minutes starting at 11/11 22:00:00 UTC. We’ve confirmed that all systems are back to normal with no customer impact as of 11/11, 22:20 UTC. Our logs show the incident started on 11/11, 22:00 UTC and that during the 20 minutes that it took to resolve the issue, our customers wold have experienced issues with modifying their Billing plans for Application Insights.
- Root Cause: The failure was due to a faulty change in one of our back end systems.
- Incident Timeline: 20 minutes – 11/11, 22:00 UTC through 11/11, 22:20 UTC
We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.
-Arun